Contact us
At pinkmon, we want every customer to have access to clear and helpful support throughout the shopping process. Whether you need information before placing an order or assistance after receiving your purchase, our customer service team is ready to help.
How We Can Help
Before You Order
Need more information before making a purchase? You can ask us about product materials, measurements, specifications, features, or suitability.
Order & Delivery Assistance
Our team can help with order tracking, shipment updates, delivery status, and cases where your payment has been completed but you have not received an order confirmation.
Problems With Your Purchase
If an item arrives damaged, incorrect, or incomplete, please contact us so we can review the situation. We can also provide assistance with eligible returns or exchanges.
Suggestions & Feedback
Your opinions matter to us. Feel free to share comments about our products, website, or service experience.
Customer Service Email
For all inquiries, please contact:
When contacting us about an existing order, please provide your order number and a brief description of the issue.
Our Response Time
Our regular customer service hours are:
Monday–Friday, 9:00–18:00
Emails received during these hours will generally be answered within 2 hours.
Messages sent outside business hours, including weekends and holidays, will be handled on the next business day. We aim to respond by 9:30 AM on the next business day.
Help Us Handle Your Request Faster
For order-related emails, please use the following format in your subject line:
Inquiry Type + Order Number
For example:
Order Support - #P2025XXXX
Including this information allows our team to identify your request more quickly and provide a more efficient response.
If You Have Not Received a Resolution
If your concern is still unresolved 24 hours after your initial email, please contact us again with your original inquiry details.
Your follow-up will be reviewed and, when necessary, escalated to the appropriate team for further handling.
Thank you for reaching out to pinkmon. We appreciate the opportunity to assist you and are committed to providing professional and timely customer support.