Refund policy
Refund & Returns Policy
At pinkmon, we want you to feel confident when purchasing from our store. If an order does not meet your expectations or there is a problem with the merchandise received, you may request a return and refund in accordance with the conditions below.
1. Our Return Window
Eligible purchases may be returned within 90 days from the date you receive the order.
Approved returns submitted within this period qualify for free return shipping.
Returns requested after the 90-day period may not be accepted unless otherwise required by applicable law.
2. Situations Covered by This Policy
A return may be requested in the following circumstances:
Product Problems
If an item arrives damaged, defective, or incomplete, you may request a return and refund.
Product Description Issues
If the merchandise is significantly different from the description presented on our website, the order may qualify for a refund.
Incorrect or Missing Merchandise
If you receive an item that was not ordered or discover that part of your order is missing, please contact us so we can arrange an appropriate solution.
Personal Returns
Returns may also be considered for personal reasons, provided the merchandise is unused, unopened, in its original packaging, and in resaleable condition.
Please note that food, intimate apparel, and hygiene-related products are generally not eligible for return or exchange unless the item is defective.
3. How to Submit a Request
To begin the process, email our customer service team at:
Please use the following subject format:
Refund - Order No. #XXX
To help us assess your request, include:
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Order number
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Contact telephone number
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Reason for requesting the return
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Relevant evidence, such as photos or videos, where applicable
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Payment account information
After receiving your request, our team will review the information and, if the return is approved, provide instructions regarding the next steps.
4. Return Shipping
For return requests that are approved within the 90-day return period, pinkmon will cover the applicable return shipping cost.
Once we provide the return instructions, please follow them carefully to ensure the merchandise can be received and inspected properly.
5. Refund Procedure
Returned merchandise will be inspected after it arrives.
Once the return has been approved following inspection, the refund will be issued through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on the processing schedule of your payment provider.
6. Important Return Conditions
When requesting a return for personal reasons, the merchandise must remain in its original condition and suitable for resale.
Please also be aware that personal preference alone may not qualify for a refund. Examples include:
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The item was not what you personally expected
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A minor color difference
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A subjective preference regarding the product
Where applicable, these circumstances may be treated as personal-return requests rather than product defects.
Return requests made after the 90-day deadline, or merchandise that is no longer in a condition suitable for resale, may be declined.
Where a return is accepted despite the item no longer meeting the standard resale requirements, a 30% restocking fee may apply.
For personal-reason returns, the applicable original shipping cost may also be deducted from the refund.
7. Questions or Disputes
If you have concerns about a return decision, refund, or any other matter covered by this policy, please contact:
We will review customer inquiries and respond as soon as reasonably possible.
If an issue cannot be resolved directly, the matter may be submitted to third-party mediation or addressed through applicable legal channels.
Thank you for choosing pinkmon. We appreciate your business and will make reasonable efforts to handle eligible returns and refunds fairly and efficiently.