Terms & Conditions

These Terms & Conditions apply to your use of pinkmon.com, operated by pinkmon (“we”, “us”, or “our”). By visiting our website, creating an account, or purchasing products through our platform, you agree to comply with these terms.

1. Using Our Website

Our website provides an online shopping service for general merchandise.

Access to our purchasing services is available to individuals who are 18 years of age or older. By using the platform, you confirm that you meet this requirement.

Our services may include product ordering, order processing, delivery arrangements, and after-sales assistance.

You are responsible for ensuring that the personal, account, contact, and delivery information you provide is accurate and up to date.

2. Account Responsibilities

Some features may require you to maintain a customer account.

You are responsible for keeping your login credentials confidential and for activities carried out through your account.

If you discover or suspect that your account has been accessed or used without authorization, please notify us promptly at:

service@pinkmon.com

We may take reasonable measures to protect affected accounts where unauthorized activity is suspected.

3. Purchases and Payment

An order becomes confirmed once the required payment has been successfully completed.

We aim to issue an order confirmation within 72 hours.

Although we make reasonable efforts to maintain accurate product listings, product information, availability, specifications, and other details may occasionally change or contain errors.

If an item cannot be supplied because of inventory shortages or an error, we may cancel the affected order. In such circumstances, a full refund will be provided.

If you are uncertain about any product information, we recommend contacting us before placing your order.

4. Acceptable Customer Behavior

When using pinkmon.com, you agree to act lawfully and responsibly.

You must not use the website to:

• Carry out unlawful or fraudulent activities

• Upload or publish illegal material

• Interfere with the normal operation of the platform

• Attempt to manipulate orders or transactions

• Misuse website functions or services

Eligible after-sales requests may be handled in accordance with our Refund Policy.

You may also choose to opt out of marketing communications where an applicable unsubscribe option is provided.

Where a return is permitted, the merchandise must satisfy the relevant return requirements, including being in its original and resalable condition where applicable.

5. Changes to Our Terms

We may modify these Terms when changes to our business, services, or legal requirements make an update necessary.

When revisions are made, the updated Terms will be published on our website and will take effect 7 days after posting.

If an account or transaction is found to violate these Terms, we may suspend or restrict the relevant account and/or cancel an affected order.

We will also make reasonable efforts to maintain website security, provide reliable product information, and offer responsive customer support.

Customer service can be reached at:

service@pinkmon.com

6. Ownership of Website Content

All materials presented on pinkmon.com, including text, photographs, graphics, designs, layouts, and other website content, are owned by or used with authorization by pinkmon, unless otherwise stated.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of our website materials is prohibited.

7. Website Availability and Liability

We aim to keep our website and services operating reliably, but certain circumstances may be beyond our reasonable control.

We are not responsible for failures, delays, or interruptions resulting from force majeure events or third-party services.

We are also not responsible for damage or loss resulting from improper, unauthorized, or inappropriate use of products.

Nothing in these Terms is intended to remove or restrict any rights or liabilities that cannot legally be excluded under applicable law.

8. Applicable Law

These Terms of Service, together with any separate agreements under which services are provided, shall be governed by and interpreted in accordance with the laws of the UK.

Any dispute or matter concerning these Terms will be addressed in accordance with applicable UK laws and legal requirements.